Change Healthcare unveils new patient engagement tools

Designed in collaboration with Luma Health, the new technologies aim to improve the care experience and boost satisfaction for patients – and help providers increase appointment-based revenue.

Change Healthcare on Wednesday introduced its new Patient Engagement suite, showcasing new tools, developed with Luma Health, to help patients better navigate the care continuum and improve revenue cycle management for providers.

WHY IT MATTERS
The Patient Engagement suite aims to improve communication between patients and providers, according to the companies

“From initial outreach all the way to claim adjudication, the entire patient journey is now on one platform,” said Aditya Bansod, Luma’s co-founder and chief technology officer, in a statement.

The tools are also designed with providers in mind, to help boost patient volumes and increase customer loyalty while reducing denials and other administrative burdens for providers, the companies say.

Drawing on Change’s revenue cycle management tools and Luma’s own Patient Success Platform, the unified technology – able to be integrated with customers’ existing electronic health record – can reduce administrative burden, speeding prior authorization and eligibility verification.

THE LARGER TREND
More and more health systems are renewing their focus – and re-prioritizing their IT spend – on improving the digital experience for patients.

But many are using a best of breed approach with disparate deployments of different technologies. Change Healthcare cites Luma Health research data that shows that such a fragmented approach can cause 12-45 days of extra waiting for new patients and more than $150,000 of lost revenue per provider, per year thanks to no-shows and cancellations.

ON THE RECORD
“We’ve long envisioned a more proactive and flexible approach, where patients and providers are being set up for success – not just at times during the journey, but throughout,” said Mike Peresie, senior vice president and general manager of revenue cycle management and decision support at Change Healthcare.

“This suite represents a complete evolution of the patient and provider experience. One that places patients exactly where they should be – at the center of their healthcare journey.”

Twitter: @MikeMiliardHITN
Email the writer: [email protected]
Healthcare IT News is a HIMSS publication.

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